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Mplus Turkey has successfully completed a leadership and artificial intelligence development program, designed specifically for its business partners, for the first time in Turkey. The program, implemented in collaboration with Koç University, consisted of four main modules: strategy, data science, innovation, and leadership. Each module was delivered by expert instructors in the field, aiming to develop the leadership skills of business partners and strengthen a culture of collaborative learning. Participants, 67 percent of whom were women leaders, rated the program 4.90 out of 5 (98 percent) with satisfaction, stating that the training added significant value to the sector.
Mplus Turkey has successfully completed its “Leadership Development Program,” implemented in collaboration with Koç University. Designed for the executives of the institutions it serves, Mplus Turkey broke new ground in the sector, bringing together leaders from diverse sectors such as finance, banking, automotive, and cryptocurrency.
The program, organized into four modules: strategy, data science, innovation, and leadership, was delivered by expert instructors in the field. The program included 15 business partners, and 67 percent of the participants were women leaders. With its Leadership Development Program, Mplus Turkey has strengthened its ties with its business partners and established a culture of shared learning and collaborative development as a concrete example in the industry.
“The Leadership Development Program has elevated
the corporate-client relationship to a strategic business
partnership.”
Cemile Banu Hızlı, CEO of Mplus Turkey & MENA, noted that this program, specifically designed for clients, stands out as the first leadership development model implemented for business partners in the industry.
Hızlı stated that they shared the learning culture they developed internally with their business partners. He said, “We brought together leadership development, artificial intelligence awareness, and strategic competencies within a holistic framework. The ‘Leadership Development Program’ elevated the corporate-customer relationship from an operational service model to a strategic business partnership. Participants had the opportunity to meet with executives from different institutions in the same learning environment and share their experiences, resulting in the emergence of a sustainable, collaborative learning-based value creation model. This strengthened our ties with our business partners and broke new ground in our industry by putting this collaborative learning culture into practice. Leadership- and AI-focused development served as a concrete demonstration of our future-oriented strategic partnership approach.” “We strengthened our goal of sustainable business relationships by sharing our customer-focused learning culture.”
Hızlı stated that the Leadership Development Program is also a concrete demonstration of Mplus Turkey’s BPTO vision reflected in the field. He said, “While participants developed their leadership and collaboration skills, we also strengthened our goals of creating sustainable business relationships and shared success by sharing our customer-focused learning culture. By offering a strategic approach that supports the transformation from BPO to BPTO in Turkey, we will continue to be a pioneer in the sector with our value-creating service approach.”
“The content added significant value to executives from diverse sectors.”
Kaan İlker İşeder, Head of the Talent Development Group and Professional Executive Coach at Mplus Turkey, stated that the program was designed around four main modules: strategy, data science, innovation, and leadership. İşeder stated that each module is taught by expert instructors in their respective fields. He said, “The Strategy module was developed by Tayfun Uğur on strategic thinking, planning, and performance; the Data Science module by Prof. Dr. Mehmet Gönen on artificial intelligence awareness and data-driven decision-making processes; the Innovation module by Engin Özören on creativity and innovative idea development; and the Leadership module by Uğur Akar, focusing on effective management, a coaching approach, and emotional intelligence.
The program content was structured to combine theory with practical applications, providing experiences that participants can directly transfer to their own work areas. Fifteen business partners from sectors such as finance and banking, as well as automotive and cryptocurrency, participated in the program. 67 percent of the participants were women leaders. Participants rated the program 4.90 out of 5 (98 percent) with satisfaction. This is a clear indication that the quality of the content adds high value to managers from various sectors.” “The program offered a learning model that strengthened service quality and customer experience capabilities.”
İlker stated that the training’s impact was tangibly evident in the business world, adding, “Participants noted that they gained the most benefit in areas such as the application of artificial intelligence to business processes, strengthening their strategic perspective, and acquiring innovative thinking approaches. The instructors noted that leaders from different sectors had the opportunity to learn from each other, and that the information shared in the sessions was beneficial to business processes.” ”He shared that an active collaborative environment has developed regarding the adaptation of these regulations. From this perspective, we can say that the program offers a learning model that contributes to Turkey’s service export brand story and strengthens the innovation, service quality, and customer experience capabilities of domestic companies,” he said.